Welcome, “How Dare I Not be a Leader”Dedication, Acknowledgments i.

Orientation to the Manual ii

Class One: Cultural Patterns 1

Registration Preliminaries 2

Agenda 3

Shame Attacks 7

Culture of Control 8

Roadblock Exercise 11

Class Two: Learning to Listen 15

Agenda 18

Self-talk Skills 18

Flow Chart of CCI Skills 20

Recognizing Who is Responsible 24

Active Listening Skill 25

Common Feeling Words 26

Anger 27

Lead-ins 30

Fine-tuning Active Listening 32

Class Three: I-Messages 35

Agenda 36

Internal Communication 40

I-Message Openers 42

I-Message Model 43

“The Dance” 45

Class Four: Navigating Differences 49

Agenda 50

Fine-tuning I-Messages 52

Reverse I-Message 54

Boundaries 57

Exploring Differentiation 59

Class Five: Negotiation 61

Agenda 62

Power-over Exercise 63

Infrastructure of Conflict 65

Maslow’s Hierarchy of Needs 65

Needs/Solutions 66

Tangible/Intangible 67

Six-Step Negotiation Skill 69

Class Six: Managing Values 72

Differences 73

Agenda 74

Exploring Values Differences 82

Skills for Values Differences 83

Class Seven: Managing Differences 89

Agenda 90

Conscious vs. Unconscious Values 92

Conditions 94

Options in Values Difference 97

Class Eight: Non-negotiable Stand 99

Agenda 100

Personal Power 101

Non-negotiable Stand 103

Bringing Behavior to Choice 109

Final Review 110

Appendix 113
I. Exercises 113

Roadblock Role Play Scenarios

Heart Attack 113

On the Job 115

High School Student 118

Final Review Role-Plays 120

Buy the Farm Role-play – integration 121

General Role-Plays 124

Tangible/Intangible 124

Internalized Oppression 126

Lady on the Train script 127

Mother and Maggie 128

Alligator River 133

Options in Values Differences 134

II.Tools for teaching 135

Guidelines for Personal Intro 135

Class Agreements 135

Financial Contract 136

Poems 137

Comes the Dawn 137

On Children 137

Benediction 138

The Guest House 138

Circle of Stones Passages 139


III. Sources for course material 140

Technical & Theoretical Resources 140

Bibliography 144

CCI Study Plan 148

Rosenberg Universal Human Needs 149

IV. Marketing and Recruitment 150

Guest Night Agenda 150

Workshop РWhat do you Say…155

Holding My Intention 157

Recruitment Strategies 158

Recruitment – Jannie Morton 159

Sample CCI Advertisements 160

Business Tools 161

Getting a Class Started 162

Cultural Creatives 165

Quotes from graduates 166

“Just Say ‘Oh'” Article 169

Tips for Trouble Handout 171

V. Supplemental Materials 172

Conflict within Organizations 172

Byron Katie: “The Work” 173

Mediation Skills 174

Dynamics of Communication 175

VI. Trainer Evaluation 176

 

VII. Apprenticeship 177

Guidelines for supervision 177

Statement of Grace Document 178

Criteria for Teacher Observation 180

Teacher Tips 181

Final Evaluation – class 182

Final Evaluation – supervision 184

Proficiency Plan 185

VIII. Associate Accreditation 187

Contract 187

CCI Network Mission/Agreements 189

Network Members 2004 Roster 190